Terms of Service

Last updated: July 21, 2026

These Terms of Service ("Terms") govern use of the VIRA platform: customer capture, review requests, win-back messaging, and related services (the "Service") by the business subscribing to it ("Client," "you"). By using the Service you agree to these Terms.

1. The Service

VIRA provides software that captures customer contacts you collect with consent, requests reviews after visits, and sends win-back offers to inactive customers on your behalf. Plans are billed monthly, month-to-month, with no setup fee and no long-term contract. You may cancel at any time; cancellation takes effect at the end of the current billing period.

2. Your data

Customer contacts captured through your account belong to you. You may export them at any time, including after cancellation. VIRA will not sell, share, or market to your customer list.

3. Acceptable use & messaging compliance

Because the Service sends text messages on your behalf, you agree to the following, without exception:

• Opt-in only. You will only message individuals who have given prior express consent through a VIRA capture point or an equivalent documented opt-in. You will not upload purchased, scraped, or third-party lists.
• Honor opt-outs. STOP requests are honored immediately and permanently. You will not attempt to re-subscribe or otherwise contact opted-out individuals.
• Legal compliance. You will comply with all applicable messaging laws and rules, including the TCPA, CTIA guidelines, and A2P 10DLC registration requirements.
• No spam or fraud. No deceptive, harassing, or illegal messages, and no content prohibited by carriers.

VIRA may suspend or terminate accounts that violate this section. You are responsible for the content of messages sent from your account and agree to indemnify VIRA against claims arising from your violation of this section.

4. Billing

Subscriptions are billed monthly in advance at the plan rate shown at purchase. Usage-based charges (such as voice or SMS beyond an included allowance), where applicable, are billed in arrears. Prices may change with 30 days' notice, effective at your next billing cycle.

5. Warranty & liability

The Service is provided "as is." We do not guarantee specific business results, review counts, or revenue. To the fullest extent permitted by law, VIRA's total liability is limited to the fees you paid in the three months preceding the claim, and neither party is liable for indirect or consequential damages.

6. Termination

You may cancel at any time from your account or by contacting us. We may suspend or terminate the Service for breach of these Terms, including the messaging-compliance rules in Section 3. On termination you keep your customer data and may export it.

7. Contact

Questions about these Terms: legal@viraleyemediaandanalytics.com.